Privacy Policy

Last Updated: Oct 31, 2025

At Total Heating and Cooling, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, phone number, and property address when you fill out a contact form or schedule a service.
• Technical Data: IP address, browser type, operating system, and website usage details collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm service appointments
• Communicate with you regarding your request or project
• Send service-related updates and follow-ups
• Improve our website and overall customer experience
• Comply with legal and regulatory obligations
  

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking

Our website uses cookies to collect basic analytics data (such as pages visited, time spent on site, and browser type) through tools like Google Analytics. You may disable cookies through your browser settings, though some website features may not function properly as a result.

4. Third-Party Services

We may work with trusted third-party providers for payment processing, scheduling, or website analytics. These providers only receive the data necessary to carry out their services and are required to safeguard your information.

5. Data Security

We take your data seriously and implement industry-standard security measures to protect it from unauthorized access, misuse, or loss. However, no method of online transmission is entirely secure.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request corrections or the deletion of your information
• Opt out of receiving future communications from us at any time
  

To make any of these requests, please contact us:

‍📧 info@mytotalhvac.com
📞 (704) 803-5660

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the most recent revision date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact:

Total Heating and Cooling
‍📧 info@mytotalhvac.com
📞 (704) 803-5660

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